Cross Selling in the Digital Age
When a customer makes a purchase, they often have different items in mind or are open to additional products that complement their original choice.
When a customer makes a purchase, they often have different items in mind or are open to additional products that complement their original choice.

With the advent of artificial intelligence, more and more companies have begun to increasingly automate their work processes and are using tools such as ChatGPT and Microsoft Copilot.

Anyone who works for international companies knows the challenges of data exchange and protection.

Cloud systems have been offering users and companies the opportunity to expand and digitally manage their own IT structures and storage capacities for several years now.
Cross-selling should ensure higher sales – or so the theory goes. However, the line between recognizing and considering customer needs and pushing customers can quickly be crossed. This makes targeted analyses and assessments of customer needs all the more important before starting a cross-selling measure.

ITVT Use Case Secure Data Exchange for Global Enterprises How Microsoft Dynamics 365 can improve customer service Imagine the following scenario:

ITVT Use Case Out of the data silos Why a German clothing manufacturer decided to build an analytics platform Silos are an obstacle to communication – regardless of whether they are topic silos or the handling

ITVT Use Case ITVT E-Mail-Copilot in Stadtwerk365 Automate email processing with Azure OpenAI for efficient customer service Efficient customer communication is crucial in every industry, including energy

Price increases for Microsoft Dynamics 365 solutions starting October 2024 Microsoft is raising prices. From October 1st, individual modules of the Microsoft Dynamics 365 applications will become more expensive .
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