{"id":9359,"date":"2024-10-29T08:26:14","date_gmt":"2024-10-29T08:26:14","guid":{"rendered":"https:\/\/itvt.de\/en\/?post_type=dl-project&#038;p=9359"},"modified":"2025-01-27T08:26:00","modified_gmt":"2025-01-27T08:26:00","slug":"stadtwerke-bietigheim-bissingen","status":"publish","type":"dl-project","link":"https:\/\/itvt.de\/en\/portfolios\/stadtwerke-bietigheim-bissingen\/","title":{"rendered":"Stadtwerke Bietigheim-Bissingen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9359\" class=\"elementor elementor-9359\" data-elementor-post-type=\"dl-project\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25295e75 elementor-section-full_width elementor-section-height-min-height elementor-section-content-top elementor-section-height-default elementor-section-items-middle\" data-id=\"25295e75\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a827b4d\" data-id=\"3a827b4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d480f7b elementor-widget elementor-widget-heading\" data-id=\"6d480f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Stadtwerke Bietigheim-Bissingen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-598ffe0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"598ffe0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6184b024\" data-id=\"6184b024\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51152062 elementor-widget elementor-widget-heading\" data-id=\"51152062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">At a Glance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-782bc436 elementor-widget elementor-widget-text-editor\" data-id=\"782bc436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #005a80\">The Company<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e65b211 elementor-widget elementor-widget-image\" data-id=\"7e65b211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1800\" height=\"598\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834.jpg\" class=\"attachment-full size-full wp-image-9362\" alt=\"Logo of SWBB with four orange squares on the left and blue letters &apos;SW\u00b7BB&apos; on the right, followed by the text &apos;Stadtwerke Bietigheim-Bissingen&apos; below\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834.jpg 1800w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-300x100.jpg 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-1024x340.jpg 1024w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-768x255.jpg 768w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-1536x510.jpg 1536w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-24x8.jpg 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-36x12.jpg 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/SW-BB_Logo-e1721990887834-48x16.jpg 48w\" sizes=\"(max-width: 1800px) 100vw, 1800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55ba2d31 elementor-widget elementor-widget-text-editor\" data-id=\"55ba2d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Head Office<\/strong>\n<span>\n<br>Bietigheim-Bissingen, Germany<\/span><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a84821 elementor-widget elementor-widget-text-editor\" data-id=\"79a84821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Industry\n<\/strong>\n<br>Energy\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af65eb0 elementor-widget elementor-widget-text-editor\" data-id=\"af65eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Key Figures\u00a0<\/strong>\n<ul>\n \t<li>Approx. 98% delivery rate for e-mails<\/li>\n \t<li>Time saving: 1,800\u20ac saved by reducing the workload<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e785a5 elementor-widget elementor-widget-text-editor\" data-id=\"19e785a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Technology<\/strong>\n<br>\n<span class=\"TextRun SCXW176895665 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176895665 BCX0\">Microsoft Dynamics<\/span><span class=\"NormalTextRun SCXW176895665 BCX0\">365 <\/span><span class=\"NormalTextRun SCXW176895665 BCX0\">CRM\n<\/span><\/span>ITVT E-Mail Service\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51e4c1ff elementor-widget elementor-widget-text-editor\" data-id=\"51e4c1ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Consulting Services\n<\/strong>\n<br><span data-ccp-props=\"{\">Data support\n<\/span>Process consulting\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7253d42a\" data-id=\"7253d42a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50138afe elementor-widget elementor-widget-heading\" data-id=\"50138afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a52109 elementor-widget elementor-widget-text-editor\" data-id=\"16a52109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you want to inform your customers about changes, you often have to do this in different ways. Many consumers are already taking advantage of online mailing. This was also the case for Stadtwerke Bietigheim-Bissingen (SW-BB for short), which informed its online customers about price adjustments as of January 1, 2024.<\/p><p>The main challenge was that only some customers had already opted for digitalization and could be contacted quickly by the company via email from Microsoft Outlook. The rest were informed in the traditional way by letter post.<\/p><p>Nevertheless, the administrative effort for returns and archiving via Microsoft Outlook remained quite high. Feedback to central administration systems such as CRMs or billing systems also had to be done manually.<\/p><p>SW-BB therefore needed a faster and centralized solution to become more cost-efficient and to communicate information on price adjustments directly to its customers in a more targeted manner. Due to the relevance of the information, the focus was on a high message delivery rate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4f505b elementor-widget elementor-widget-heading\" data-id=\"5c4f505b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e343c3 elementor-widget elementor-widget-text-editor\" data-id=\"41e343c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Since SW-BB already had a CRM system, the project team together with ITVT GmbH decided on a specially designed e-mail module that was implemented as a customer-specific interface between the existing e-mail service and the Microsoft Dynamics365 CRM system. This should enable better control and evaluation of e-mail distribution in the future.<\/p><p>SW-BB was ITVT&#8217;s first customer to use this module. The particular advantage here was the seamless module integration and the possibility to better check the performance of the e-mail delivery via dashboards with a single click.<\/p><p>With the support of ITVT&#8217;s expertise and ITVT support in the areas of data management and e-mail marketing, a target group-oriented and efficient campaign for e-mails could be realized and automatically sent.<\/p><p>In total, up to 2,060 online customers could be informed about price adjustments as well as further advantages and tariffs. Due to a low error and return rate, and targeted performance analyses, the new campaign was a complete success and achieved a delivery rate of over 98%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b359a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b359a9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-612178b3\" data-id=\"612178b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cbd4652 elementor-widget elementor-widget-heading\" data-id=\"7cbd4652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1743eb87 elementor-widget elementor-widget-text-editor\" data-id=\"1743eb87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The new e-mail module provided a better overview of performance through analysis and dashboard display. The integration of opt-in activation offered more possibilities for active data use in the interest of customers in areas such as marketing to provide information about further actions and advantages, for example.<\/p><p>SW-BB can now see at a glance whether emails have been delivered or not. Information about customers can be accessed as needed (in accordance with GDPR guidelines and access authorization). One use case is when customers have specific questions about their contracts or have not received information due to incorrect email addresses.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3036c2bd elementor-widget elementor-widget-text-editor\" data-id=\"3036c2bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>The advantages in summary:\u00a0<\/strong>\n<ul>\n\n \t<li>Reduction of the administrative effort and possible sources of error<\/li>\n \t<li>Automatic archiving of the sent e-mails<\/li>\n \t<li>Time saving \u2013 about 20% of the previous implementation time is needed<\/li>\n \t<li>Implementation via CRM enables evaluations and reporting<\/li>\n \t<li>ITVT E-Mail Service provides necessary and interesting feedback on how customers deal with e-mails<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45182914 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45182914\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3059c8cb\" data-id=\"3059c8cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4052baab elementor-widget elementor-widget-heading\" data-id=\"4052baab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implementation &amp; Outlook <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-770da398 elementor-widget elementor-widget-text-editor\" data-id=\"770da398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the ITVT E-Mail Service, SW-BB was able to successfully carry out an e-mail campaign regarding price adjustments. The most important implementation points are as follows:<\/p><ul><li>Cleanup of the customer data within the database of the municipal utility of Bietigheim-Bissingen. With the help of the ITVT support, incorrect or outdated e-mail addresses were identified and corrected.\u00a0\u00a0<\/li><li>Planning and conception of the e-mail campaign, including the design of the subject line and the content of the messages.\u00a0\u00a0<\/li><li>With the cleaned data and the optimized campaign planning, more than 2,000 e-mails with relevant information could be sent to the municipal utility customers.\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79456c2b elementor-widget elementor-widget-text-editor\" data-id=\"79456c2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The improved function can now also be used for marketing, for targeted customer approaches and evaluations, in order to offer better services.<\/p><p>Interested parties can view the full range of functions of the ITVT E-Mail Service at any time in a demo session. Please feel free to contact us directly!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6fb59b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fb59b6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3c028a7b\" data-id=\"3c028a7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70dd1871\" data-id=\"70dd1871\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eb8c927 elementor-widget elementor-widget-image\" data-id=\"7eb8c927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"294\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-1024x294.jpg\" class=\"attachment-large size-large wp-image-9363\" alt=\"Modern building with illuminated SWBB Forum logo on the facade, under a colorful sunset sky with orange and pink hues.\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-1024x294.jpg 1024w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-300x86.jpg 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-768x220.jpg 768w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-24x7.jpg 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-36x10.jpg 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front-48x14.jpg 48w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-front.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c24ba8c elementor-widget elementor-widget-image\" data-id=\"6c24ba8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"672\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-1024x672.jpg\" class=\"attachment-large size-large wp-image-9364\" alt=\"Aerial view of a large industrial building with numerous solar panels installed on its flat roof. The building is surrounded by parked cars and other structures with green roofs and trees nearby\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-1024x672.jpg 1024w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-300x197.jpg 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-768x504.jpg 768w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-24x16.jpg 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-36x24.jpg 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view-48x32.jpg 48w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/swbb-office-top-view.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69863aa6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69863aa6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-726b4e26\" data-id=\"726b4e26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fb89231 elementor-widget elementor-widget-text-editor\" data-id=\"2fb89231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Contact Us:\n<br>\nWe will be happy to advise you.\u00a0<\/strong>\n<br>\n<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9361\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2024\/06\/itvt-logo.png\" alt=\"\" width=\"152\" height=\"41\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-11352e22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11352e22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1cdcdfe4\" data-id=\"1cdcdfe4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2934d760 elementor-widget elementor-widget-image\" data-id=\"2934d760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1.jpg\" class=\"attachment-full size-full wp-image-9365\" alt=\"Professional portrait-style photo of a person wearing a dark suit jacket over a light blue collared shirt, used for ITVT corporate materials.\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1.jpg 500w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1-300x300.jpg 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1-150x150.jpg 150w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1-24x24.jpg 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1-36x36.jpg 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Uwe-Garbe-F1-48x48.jpg 48w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-21096d93\" data-id=\"21096d93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a572b1d elementor-widget elementor-widget-text-editor\" data-id=\"7a572b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Uwe Garbe<br \/>Key Account Manager<\/strong><\/p><p><a style=\"color: #00314f\" href=\"mailto:uwe.garbe@itvt.de\">uwe.garbe@itvt.de<\/a><br \/><a style=\"color: #00314f\" href=\"https:\/\/itvt.de\/en\/\">www.itvt.de<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-39232172\" data-id=\"39232172\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-786df6ad elementor-widget elementor-widget-text-editor\" data-id=\"786df6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>\u201cBy integrating the marketing module into our CRM, we were able to successfully convert some of our postal mailings to email communications. This has ultimately saved us a great deal of time, effort and logistical costs. We can now reach the customers concerned much more efficiently and promptly inform them about changes to their prices. We are also able to use the module for marketing and information campaigns quickly and efficiently. This has had a particularly positive impact on direct customer communication. We are satisfied with the project results and look forward to using the new system in the long term.&#8221;<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f92e0fa elementor-widget elementor-widget-text-editor\" data-id=\"f92e0fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Rouven Bruder<br \/><\/span><em><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Abteilungsleiter Kundenservice<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Stadtwerke Bietigheim-Bissingen At a Glance The Company Head Office Bietigheim-Bissingen, GermanyIndustry EnergyKey Figures\u00a0 Approx. 98% delivery rate for e-mails Time saving: 1,800\u20ac saved by reducing the workload Technology Microsoft Dynamics365 CRM ITVT E-Mail ServiceConsulting Services Data support Process consulting The Challenge If you want to inform your customers about changes, you often have to do<\/p>\n","protected":false},"featured_media":0,"template":"elementor_header_footer","project-cat":[],"class_list":["post-9359","dl-project","type-dl-project","status-publish","hentry"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stadtwerke Bietigheim-Bissingen | ITVT Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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