{"id":9379,"date":"2024-10-25T06:58:20","date_gmt":"2024-10-25T06:58:20","guid":{"rendered":"https:\/\/itvt.de\/en\/?post_type=dl-project&#038;p=9379"},"modified":"2025-01-27T08:26:04","modified_gmt":"2025-01-27T08:26:04","slug":"e-regio","status":"publish","type":"dl-project","link":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/","title":{"rendered":"E-regio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9379\" class=\"elementor elementor-9379\" data-elementor-post-type=\"dl-project\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b504d74 elementor-section-full_width elementor-section-height-min-height elementor-section-content-top elementor-section-height-default elementor-section-items-middle\" data-id=\"7b504d74\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc9bc66\" data-id=\"dc9bc66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-343563b2 elementor-widget elementor-widget-heading\" data-id=\"343563b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Efficient customer service with AI <br>and Automation of e-mail processing at e-regio <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86be8d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86be8d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-343b2b4c\" data-id=\"343b2b4c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a00512d elementor-widget elementor-widget-heading\" data-id=\"6a00512d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">At a Glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efa5cc8 elementor-widget elementor-widget-text-editor\" data-id=\"efa5cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #005a80\">The Company<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa04854 elementor-widget elementor-widget-image\" data-id=\"7fa04854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"311\" height=\"162\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png\" class=\"attachment-full size-full wp-image-9381\" alt=\"Logo of eregio with a yellow &apos;e&apos; and gray letters\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png 311w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo-300x156.png 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo-24x13.png 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo-36x19.png 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo-48x25.png 48w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78a8acce elementor-widget elementor-widget-text-editor\" data-id=\"78a8acce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Segoe UI Semi Light, sans-serif\"><b>e-regio GmbH &amp; Co. KG<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43aba60e elementor-widget elementor-widget-text-editor\" data-id=\"43aba60e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Head Office<\/strong><br \/>Euskirchen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58c517e4 elementor-widget elementor-widget-text-editor\" data-id=\"58c517e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry<\/strong><br \/>Energy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bafec9c elementor-widget elementor-widget-text-editor\" data-id=\"7bafec9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Key Figures<\/strong><br \/>20+ User <br \/>2 months of implementation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cbb3409 elementor-widget elementor-widget-text-editor\" data-id=\"6cbb3409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Technology<\/strong><br \/>ITVT E-Mail Copilot <br \/>Microsoft Dynamics 365 <br \/>Microsoft AI (Copilot, Azure AI) <br \/>Microsoft Power Platform <br \/>Microsoft Azure<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2a6d333\" data-id=\"2a6d333\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6684f3d1 elementor-widget elementor-widget-heading\" data-id=\"6684f3d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3168b1ba elementor-widget elementor-widget-text-editor\" data-id=\"3168b1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>e-regio GmbH is a long-standing energy supplier for the district of Euskirchen, the Rhein-Sieg district and the municipalities of Vettwei\u00df and Heimbach (NRW). The supply portfolio includes water supply, electric and natural gas mobility, photovoltaics, and customized heating solutions.<\/p><p>A major challenge for e-regio&#8217;s customer service before the start of the project was the time-consuming task of sorting and distributing incoming customer emails from the central email inboxes to the relevant service teams.<\/p><p>As an existing customer of our CRM solution Stadtwerk365, e-regio was therefore looking for an innovative AI-based solution for customer service to simplify and automate the previously purely manual processing of emails.<\/p><p>The solution needed to integrate seamlessly into the existing Dynamics 365 customer service app and offer maximum flexibility so it could be easily adapted to individual business processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1443086a elementor-widget elementor-widget-heading\" data-id=\"1443086a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aa299e elementor-widget elementor-widget-text-editor\" data-id=\"72aa299e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Based on Microsoft Dynamics 365 and the ITVT Stadtwerk365 solution, the ITVT project team was quickly able to put the AI-based ITVT E-Mail Copilot into operation in e-regio&#8217;s customer service.<\/p><p>ITVT E-Mail Copilot is an AI application specially developed by ITVT with the aim of automating workflows in e-mail communication. Using the latest AI generation of Azure OpenAI, ITVT E-Mail Copilot analyses and understands customer e-mails and recognizes both the concerns and the customer data required for processing (such as contract number or meter reading) from the free text.<\/p><p>This enables the Copilot to route customer emails reliably and automatically to the relevant service teams and to automate business processes such as meter reading notifications or changes to installments using the data obtained. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71639e30 elementor-widget elementor-widget-heading\" data-id=\"71639e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b944b6 elementor-widget elementor-widget-text-editor\" data-id=\"5b944b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the ITVT E-Mail Copilot, e-regio benefits from the following advantages:<\/p><ul><li><strong>Intelligent routing<\/strong> &#8211; the Copilot automatically captures and correctly forwards all emails in the Stadtwerk365 customer service module to the responsible clerk.<\/li><li><strong>Process automation<\/strong> &#8211; data such as customer numbers, meter readings and cancellation deadlines are extracted automatically. This means that processes such as meter reading notifications, budget billing changes or master data changes can be fully automated.<\/li><li><strong>Multi-intent capability<\/strong> &#8211; ITVT E-Mail Copilot can reliably recognize several customer concerns within the same e-mail and classify them separately. This means that every customer enquiry is recorded automatically.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-356efa67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"356efa67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e48ac8e\" data-id=\"6e48ac8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2ac591 elementor-widget elementor-widget-text-editor\" data-id=\"c2ac591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul><ul>\n \t<li><strong>Insights into customer interactions<\/strong> &#8211; Copilot identifies additional aspects within the communication, such as customer sentiment and language.<\/li>\n \t<li><strong>Precise recognition<\/strong> &#8211; the system recognizes and categorizes customer concerns and content efficiently and with maximum precision.<\/li>\n \t<li><strong>Fast deployment<\/strong> &#8211; Copilot can be put into operation immediately and does not require a long training phase for the AI.<\/li>\n \t<li><strong>Document recognition<\/strong> &#8211; thanks to the integrated Azure OCR, not only emails but also scanned letters can be easily processed.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca4127f elementor-widget elementor-widget-heading\" data-id=\"2ca4127f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Project Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bdafd16 elementor-widget elementor-widget-text-editor\" data-id=\"3bdafd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At the start of the project, the email correspondence was analyzed together with the e-regio team and classified according to concerns and topics. Based on this information, the corresponding subjects and prompts were configured in the ITVT E-Mail Copilot and optimized during a short test phase.<\/p><p>The system was then put through its paces using manual test emails. Minor adjustments were made immediately based on the results. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d15b351 elementor-widget elementor-widget-heading\" data-id=\"6d15b351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training and Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207b8ea elementor-widget elementor-widget-text-editor\" data-id=\"207b8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to its seamless integration into the customer service module of the Stadtwerk365 solution, the ITVT E-Mail Copilot does not require any separate user training. Adjustments to the Copilot in the event of changes to the processes and workflows of the customer service team are completely intuitive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e213f3 elementor-widget elementor-widget-heading\" data-id=\"28e213f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outlook<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d0e5fd elementor-widget elementor-widget-text-editor\" data-id=\"14d0e5fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With the help of the ITVT E-Mail Copilot, e-regio digitally strengthened its customer service smartly and greatly reduced the workload.<br \/>relieve the burden. Thanks to the streamlined and automated processes, customer enquiries can now be processed in a significantly shorter time<br \/>and relieves the burden on employees in their day-to-day work. This has enabled a significant reduction in time and process costs.<\/p><p>In the next phases of the project, the efficiency of e-regio&#8217;s customer service will be significantly increased by the ITVT E-Mail Copilot and<br \/>Stadtwerk365 as they continue to automate more service processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e378591 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e378591\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1cc8e6bc\" data-id=\"1cc8e6bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-648eeec9\" data-id=\"648eeec9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-349fb335 elementor-widget elementor-widget-image\" data-id=\"349fb335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"787\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-1024x787.png\" class=\"attachment-large size-large wp-image-9382\" alt=\"Dashboard screen of &quot;ITVT E-Mail Copilot&quot; showing analyzed email results with categories, language, sentiment scores, and summaries in German\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-1024x787.png 1024w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-300x231.png 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-768x590.png 768w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-1536x1181.png 1536w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-24x18.png 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-36x28.png 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot-48x37.png 48w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/eregio-screenshot.png 1560w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d838795 elementor-widget elementor-widget-image\" data-id=\"d838795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"378\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-1024x378.webp\" class=\"attachment-large size-large wp-image-9383\" alt=\"Modern white office building with glass entrance, landscaped garden, and outdoor equipment units.\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-1024x378.webp 1024w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-300x111.webp 300w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-768x284.webp 768w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-24x9.webp 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-36x13.webp 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289-48x18.webp 48w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/subsidiary_csm_DSC_5501-bea_2a5a084289.webp 1300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-378de541 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"378de541\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48e22853\" data-id=\"48e22853\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d3673fd elementor-widget elementor-widget-text-editor\" data-id=\"3d3673fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong style=\"font-size: 20px\">Contact Us:\n<br>We will be happy to advise you.<\/strong>\n<br>\n<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9361\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2024\/06\/itvt-logo.png\" alt=\"\" width=\"152\" height=\"41\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34631faf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34631faf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1f09238e\" data-id=\"1f09238e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71f4d4b2 elementor-widget elementor-widget-image\" data-id=\"71f4d4b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"181\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner.png\" class=\"attachment-large size-large wp-image-9384\" alt=\"Professional business portrait inside a circular green frame, showing an individual in formal business attire against a clean, light background, representing corporate professionalism and a polished executive profile.\" srcset=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner.png 180w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner-150x150.png 150w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner-24x24.png 24w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner-36x36.png 36w, https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/johannes-wagner-48x48.png 48w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18959329\" data-id=\"18959329\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22aa1d9f elementor-widget elementor-widget-text-editor\" data-id=\"22aa1d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Johannes Wagner\n<\/strong><strong>\n<br>\nManager f\u00fcr Data &amp; AI\n<\/strong><a style=\"color: #00314f\" href=\"mailto:Johannes.Wagner@itvt.de\">Johannes.Wagner@itvt.de<\/a>\n<a style=\"color: #00314f\" href=\"https:\/\/itvt.de\/en\/\">www.itvt.de<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9648ddf\" data-id=\"9648ddf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-393a403f elementor-widget elementor-widget-text-editor\" data-id=\"393a403f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cWith the ITVT E-Mail Copilot, we have established a direct recognition and assignment of e-mails and letters, which we previously had to do manually in a time-consuming manner. In the future, we will be able to ensure much better that our customers\u2019 requests reach the right employees and that the task can be completed promptly. The resulting skill-based routing is very important to us.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f448bc elementor-widget elementor-widget-text-editor\" data-id=\"24f448bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sebastian Steffens<br \/><em>Product Area Manager Commodities<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Efficient customer service with AI and Automation of e-mail processing at e-regio At a Glance The Company e-regio GmbH &amp; Co. KG Head OfficeEuskirchen IndustryEnergy Key Figures20+ User 2 months of implementation TechnologyITVT E-Mail Copilot Microsoft Dynamics 365 Microsoft AI (Copilot, Azure AI) Microsoft Power Platform Microsoft Azure The Challenge e-regio GmbH is a long-standing<\/p>\n","protected":false},"featured_media":0,"template":"elementor_header_footer","project-cat":[],"class_list":["post-9379","dl-project","type-dl-project","status-publish","hentry"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-regio | ITVT Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itvt.de\/en\/portfolios\/e-regio\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-regio | ITVT Group\" \/>\n<meta property=\"og:description\" content=\"Efficient customer service with AI and Automation of e-mail processing at e-regio At a Glance The Company e-regio GmbH &amp; Co. KG Head OfficeEuskirchen IndustryEnergy Key Figures20+ User 2 months of implementation TechnologyITVT E-Mail Copilot Microsoft Dynamics 365 Microsoft AI (Copilot, Azure AI) Microsoft Power Platform Microsoft Azure The Challenge e-regio GmbH is a long-standing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itvt.de\/en\/portfolios\/e-regio\/\" \/>\n<meta property=\"og:site_name\" content=\"ITVT Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ITVTGroup\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-27T08:26:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"311\" \/>\n\t<meta property=\"og:image:height\" content=\"162\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ITVTGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/\",\"url\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/\",\"name\":\"E-regio | ITVT Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/itvt.de\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Eregio-logo.png\",\"datePublished\":\"2024-10-25T06:58:20+00:00\",\"dateModified\":\"2025-01-27T08:26:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/#primaryimage\",\"url\":\"https:\\\/\\\/itvt.de\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Eregio-logo.png\",\"contentUrl\":\"https:\\\/\\\/itvt.de\\\/en\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Eregio-logo.png\",\"width\":311,\"height\":162,\"caption\":\"Logo of eregio with a yellow 'e' and gray letters\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/e-regio\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/itvt.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Projects\",\"item\":\"https:\\\/\\\/itvt.de\\\/en\\\/portfolios\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"E-regio\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/itvt.de\\\/en\\\/\",\"name\":\"ITVT GmbH\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#organization\"},\"alternateName\":\"IT Vision Technology GmbH\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/itvt.de\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#organization\",\"name\":\"ITVT GmbH\",\"alternateName\":\"IT Vision Technology GmbH\",\"url\":\"https:\\\/\\\/itvt.de\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/itvt.de\\\/en\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/itvt-logo-696x696-1.png\",\"contentUrl\":\"https:\\\/\\\/itvt.de\\\/en\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/itvt-logo-696x696-1.png\",\"width\":696,\"height\":696,\"caption\":\"ITVT GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/itvt.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ITVTGroup\\\/\",\"https:\\\/\\\/x.com\\\/ITVTGroup\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/itvt-gmbh\",\"https:\\\/\\\/www.xing.com\\\/pages\\\/itvtgmbh\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"E-regio | ITVT Group","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/","og_locale":"en_GB","og_type":"article","og_title":"E-regio | ITVT Group","og_description":"Efficient customer service with AI and Automation of e-mail processing at e-regio At a Glance The Company e-regio GmbH &amp; Co. KG Head OfficeEuskirchen IndustryEnergy Key Figures20+ User 2 months of implementation TechnologyITVT E-Mail Copilot Microsoft Dynamics 365 Microsoft AI (Copilot, Azure AI) Microsoft Power Platform Microsoft Azure The Challenge e-regio GmbH is a long-standing","og_url":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/","og_site_name":"ITVT Group","article_publisher":"https:\/\/www.facebook.com\/ITVTGroup\/","article_modified_time":"2025-01-27T08:26:04+00:00","og_image":[{"width":311,"height":162,"url":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@ITVTGroup","twitter_misc":{"Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/","url":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/","name":"E-regio | ITVT Group","isPartOf":{"@id":"https:\/\/itvt.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/#primaryimage"},"image":{"@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/#primaryimage"},"thumbnailUrl":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png","datePublished":"2024-10-25T06:58:20+00:00","dateModified":"2025-01-27T08:26:04+00:00","breadcrumb":{"@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itvt.de\/en\/portfolios\/e-regio\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/#primaryimage","url":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png","contentUrl":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2025\/01\/Eregio-logo.png","width":311,"height":162,"caption":"Logo of eregio with a yellow 'e' and gray letters"},{"@type":"BreadcrumbList","@id":"https:\/\/itvt.de\/en\/portfolios\/e-regio\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itvt.de\/en\/"},{"@type":"ListItem","position":2,"name":"Projects","item":"https:\/\/itvt.de\/en\/portfolios\/"},{"@type":"ListItem","position":3,"name":"E-regio"}]},{"@type":"WebSite","@id":"https:\/\/itvt.de\/en\/#website","url":"https:\/\/itvt.de\/en\/","name":"ITVT GmbH","description":"","publisher":{"@id":"https:\/\/itvt.de\/en\/#organization"},"alternateName":"IT Vision Technology GmbH","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itvt.de\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/itvt.de\/en\/#organization","name":"ITVT GmbH","alternateName":"IT Vision Technology GmbH","url":"https:\/\/itvt.de\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/itvt.de\/en\/#\/schema\/logo\/image\/","url":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2026\/07\/itvt-logo-696x696-1.png","contentUrl":"https:\/\/itvt.de\/en\/wp-content\/uploads\/2026\/07\/itvt-logo-696x696-1.png","width":696,"height":696,"caption":"ITVT GmbH"},"image":{"@id":"https:\/\/itvt.de\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ITVTGroup\/","https:\/\/x.com\/ITVTGroup","https:\/\/www.linkedin.com\/company\/itvt-gmbh","https:\/\/www.xing.com\/pages\/itvtgmbh"]}]}},"_links":{"self":[{"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/dl-project\/9379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/dl-project"}],"about":[{"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/types\/dl-project"}],"version-history":[{"count":4,"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/dl-project\/9379\/revisions"}],"predecessor-version":[{"id":9389,"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/dl-project\/9379\/revisions\/9389"}],"wp:attachment":[{"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/media?parent=9379"}],"wp:term":[{"taxonomy":"project-cat","embeddable":true,"href":"https:\/\/itvt.de\/en\/wp-json\/wp\/v2\/project-cat?post=9379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}