{"id":7315,"date":"2024-04-18T11:15:00","date_gmt":"2024-04-18T11:15:00","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?p=7315"},"modified":"2026-07-07T18:11:23","modified_gmt":"2026-07-07T18:11:23","slug":"itvt-group-amp-microsoft-present-copilot-for-ai-driven-customer-service","status":"publish","type":"post","link":"https:\/\/itvt.de\/en\/itvt-group-amp-microsoft-present-copilot-for-ai-driven-customer-service\/","title":{"rendered":"ITVT Group &amp; Microsoft Present Copilot for AI-Driven Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7315\" class=\"elementor elementor-7315\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0709e23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0709e23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f2f257\" data-id=\"0f2f257\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d077a4 elementor-widget elementor-widget-text-editor\" data-id=\"0d077a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2024\/06\/roadshow.jpg\" alt=\"\" width=\"867\" height=\"488\" \/><\/h2><p>Date and Time: <span aria-label=\"widgetLabel\"><span role=\"region\" aria-label=\"widgetLabel\"><span data-widget=\"personalization\">Thursday, June 20, 2024 09:00-16<\/span><\/span><span role=\"region\" aria-label=\"widgetLabel\"><span class=\"msdynmkt_personalization\" data-widget=\"personalization\">:00<\/span><\/span><\/span><\/p><p>Location: Microsoft Deutschland GmbH, Hamburg Office<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0b5a29b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b5a29b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-875bd7c\" data-id=\"875bd7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a871f6 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4a871f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itvt.de\/en\/en\/en\/en\/microsoft-prasentieren-copilot\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-address-card\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8bddc80\" data-id=\"8bddc80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b239aeb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b239aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2024\/06\/Roadshow_Hamburg_Agenda_A0_v7.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud-download-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ITVT roadshow agenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c37bc1 elementor-widget elementor-widget-text-editor\" data-id=\"6c37bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Revolutionize your customer service with a seamless integration of AI solutions into CRM systems. At our roadshow, you will have the exclusive opportunity to engage in a targeted exchange with our experts. Learn first-hand in best cases how you can start an efficiency-enhancing co-pilot for your business by integrating AI, for example in Outlook.<\/p><p>This makes it easy to optimize the handling of customer inquiries and the management of business contacts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ccec80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ccec80\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f670a24\" data-id=\"f670a24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f7a843d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7a843d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aaa44e5\" data-id=\"aaa44e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e1715d elementor-widget elementor-widget-text-editor\" data-id=\"8e1715d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 30px;margin-bottom: 0px;color: #000000;font-family: 'Segoe UI', Arial, sans-serif;letter-spacing: normal\"><strong><span style=\"font-family: 'Segoe UI', Arial, sans-serif;font-size: 21px\"><span style=\"color: #005a80\">Our agenda &#8211; what to expect<\/span><\/span><\/strong><\/h3><h3 style=\"font-size: 30px;margin-bottom: 0px;color: #000000;font-family: 'Segoe UI', Arial, sans-serif;letter-spacing: normal\"><b>Sessions<\/b><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbcae6 elementor-widget elementor-widget-text-editor\" data-id=\"2bbcae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong style=\"color: #000000;letter-spacing: -0.2px\">Energy industry &#8211; Works agreements on the use of AI<\/strong><div><p>Lawyer and expert in data &amp; IT Thomas Schmeding explains the most important points for the correct use of AI from the point of view of the AI Act, risk assessment and data protection.<\/p><\/div><\/li><li><div><div><span style=\"color: #000000\"><strong>AI Copilot \u2013 Deep Dive and Practical Experience<\/strong><\/span><\/div><\/div><div><div><p>AI, Copilot, LLM, ChatGPT: We shed light on the background of the technology and use several practical examples to show how it can be used to benefit your company.<\/p><\/div><\/div><\/li><li><div><div><span style=\"color: #000000\"><strong>Stadtwerke \u2013 How will AI change the day-to-day business of the energy supply company?<\/strong><\/span><\/div><\/div><div><div><p>The technological possibilities are growing faster than companies can currently translate into actual solutions. We look into our crystal ball and dare to take a look into the future of how AI may shape your everyday work in the future.<\/p><\/div><\/div><\/li><li><div><div><span style=\"color: #000000\"><strong>Chemie &amp; Pharma: Der Mehrwert f\u00fcr den chemiespezifischen Kundenservice<\/strong><\/span><\/div><\/div><div><div><p>Wir zeigen Ihnen Fallstudien &amp; Use-Cases aus unserer Microsoft Dynamics 365 L\u00f6sung \u201cChemical365\u201d. Dank integrierter KI erhalten Sie rund um die Uhr relevante Daten in Echtzeit f\u00fcr ihr Business.<\/p><\/div><\/div><\/li><li><div><div><span style=\"color: #000000\"><strong>Industrie spezifische Break out Sessions<\/strong><\/span><\/div><\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a768b1f\" data-id=\"a768b1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef69611 elementor-widget elementor-widget-text-editor\" data-id=\"ef69611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 30px;margin-bottom: 0px;color: #000000;font-family: 'Segoe UI', Arial, sans-serif;letter-spacing: normal\"><strong><span style=\"font-family: 'Segoe UI', Arial, sans-serif;font-size: 21px\"><span style=\"color: #005a80\">These are our speakers<\/span><\/span><\/strong><\/h3><h3 style=\"font-size: 30px;margin-bottom: 0px;color: #000000;font-family: 'Segoe UI', Arial, sans-serif;letter-spacing: normal\"><b>Speakers<\/b><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5820b6 elementor-widget elementor-widget-text-editor\" data-id=\"a5820b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-family: 'Segoe UI', Arial, sans-serif\"><li><span style=\"color: #000000\"><strong>Damian Steinberg<\/strong><\/span><br \/><span style=\"color: #000000\">von ITVT, Product Manager<\/span><\/li><li><span style=\"color: #000000\"><strong>Johannes Wagner<br \/><\/strong>von ITVT, Sr. Consultant AI &amp; Data Analytics<\/span><\/li><li><span style=\"color: #000000\"><strong>Julian Alexander Plum<\/strong><\/span><br \/><span style=\"color: #000000\">von ITVT, Key Account Manager<\/span><\/li><li><span style=\"color: #000000\"><strong>Patrick Kreuzer<\/strong><\/span><br \/><span style=\"color: #000000\">of ITVT, Managing Director<\/span><\/li><li><span style=\"color: #000000\"><strong><span class=\"ui-provider ed bag bmc cac cae caf cag cah cai caj cak cal cam can cao cap caq car cas cat cau cav caw cax cay caz cba cbb cbc cbd cbe cbf cbg cbh cbi\" dir=\"ltr\">Barbara Hinderer<\/span><\/strong><\/span><br \/><span style=\"color: #000000\"><span class=\"ui-provider ed bag bmc cac cae caf cag cah cai caj cak cal cam can cao cap caq car cas cat cau cav caw cax cay caz cba cbb cbc cbd cbe cbf cbg cbh cbi\" dir=\"ltr\">from ITVT, Global Marketing Team Lead<\/span><\/span><\/li><li><span style=\"color: #000000\"><strong>Thomas Schmeding<\/strong><\/span><br \/><span style=\"color: #000000\">of Becker B\u00fcttner Held, Lawyer, and Data &amp; IT expert<\/span><\/li><li><span style=\"color: #000000\"><strong>Thorsten Harting<\/strong><\/span><br \/><span style=\"color: #000000\">von Microsoft, Senior Partner Development Manager<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e9bfb elementor-widget elementor-widget-text-editor\" data-id=\"43e9bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Since our places are limited, we consider your registration to be binding. If you are unable to attend the roadshow at short notice, please let us know within one week before the event.<\/p><p>In case of no-show, a no-show fee of 30 euros is due. We look forward to your participation and thank you for your understanding.<\/p><p>Disposal: <span style=\"color: #005a80\"><a style=\"color: #005a80\" href=\"mailto:marketing@itvt.de\">marketing@itvt.de <\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8777ec0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8777ec0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-663b3f4\" data-id=\"663b3f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-069e45c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"069e45c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f371d63\" data-id=\"f371d63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc28009 elementor-widget elementor-widget-button\" data-id=\"bc28009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itvt.de\/en\/en\/en\/en\/microsoft-prasentieren-copilot\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-address-card\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-84e22ce\" data-id=\"84e22ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-078ecf7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"078ecf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itvt.de\/en\/wp-content\/uploads\/2024\/06\/Roadshow_Hamburg_Agenda_A0_v7.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud-download-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">TVT roadshow agenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Date and Time: Thursday, June 20, 2024 09:00-16:00 Location: Microsoft Deutschland GmbH, Hamburg Office Register now ITVT roadshow agenda Revolutionize your customer service with a seamless integration of AI solutions into CRM systems. At our roadshow, you will have the exclusive opportunity to engage in a targeted exchange with our experts. Learn first-hand in best<\/p>\n","protected":false},"author":1,"featured_media":9545,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITVT Group &amp; Microsoft Present Copilot for AI-Driven Customer Service | ITVT<\/title>\n<meta name=\"description\" content=\"Date and Time: Thursday, June 20, 2024 09:00-16:00Location: Microsoft Deutschland GmbH, Hamburg Office Register now ITVT roadshow agenda Revolutionize\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itvt.de\/en\/itvt-group-amp-microsoft-present-copilot-for-ai-driven-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITVT Group &amp; 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